Karvaan Rides

Privacy Policy

Effective Date: June 3, 2025

Karvaan Rides LLC (“Karvaan,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our services, visit our website, or communicate with our team.

By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Name, phone number, email address
Billing address and payment details
Government ID (in some cases)
Corporate or employer-related info (for business accounts)

b. Ride & Service Details

Pickup and drop-off locations
Ride preferences, notes, and special requests
Flight numbers (for airport transfers)

c. Technical Information

IP address and browser type
Device information
Website usage behavior (via cookies)

d. Communications

Emails, call logs, and customer service chats
Feedback, reviews, or testimonials you voluntarily submit

2. How We Use Your Information

We use the collected data to:

Schedule and complete your ride bookings
Process and verify payments
Send confirmations, updates, or changes to your reservation
Respond to your inquiries or support requests
Provide invoices and ride summaries (for corporate users)
Improve our website, services, and internal operations
Detect fraud or unauthorized activity
Send marketing messages if you’ve opted in

3. Data Sharing

Karvaan Rides does not sell your personal information. We may share it with:

Chauffeurs – For ride assignment and route preparation
Payment processors – To securely handle transactions
Corporate clients – If your ride was booked through your employer
Service providers – Hosting, IT, and customer support vendors under strict confidentiality
Legal authorities – If required by law or to protect rights, property, or safety

4. Cookies & Tracking

We use cookies and similar technologies to:

Remember your booking details or preferences
Analyze website performance and usage
Provide a more personalized user experience

You can disable cookies via your browser settings, though this may impact site functionality.

5. Data Security

We implement industry-standard security measures to protect your information:

Secure socket layer (SSL) encryption
Secure servers with restricted access
PCI-compliant payment gateways
Internal access control and employee training

Despite our efforts, no method of transmission or storage is 100% secure. Use of our services implies acceptance of this risk.

6. Your Rights & Choices

Depending on your location, you may have rights to:

Access the data we hold about you
Correct or update your information
Request deletion of your data (unless required for legal or service reasons)
Opt out of marketing communications

To exercise these rights, email us at privacy@karvaanrides.com.

7. Data Retention

We retain your data only as long as necessary to:

Fulfill our contractual and legal obligations
Provide you with ongoing account access and ride history
Improve or audit our service quality

Corporate and transaction records may be stored longer for financial, tax, and legal compliance.

8. Children’s Privacy

Karvaan Rides does not knowingly collect or process data from individuals under the age of 16. Parents or guardians may contact us to request deletion if data has been unintentionally collected.

9. Third-Party Links

Our website may link to third-party platforms (e.g., payment portals, social media). We are not responsible for the privacy practices of those sites. Please review their policies before sharing information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or service. When we do, we will revise the “Effective Date” above. We encourage users to review this page periodically.

11.Communication Preferences

We may use your phone number to send important messages or call you about your ride, updates, delays, or any other service-related matters to ensure smoother operations.
You can opt out of receiving messages at any time: Reply “STOP” to any text message, and we will stop sending further messages to that number. You may also call us directly to opt out of specific types of messages or all communications. Reply HELP for support. Message frequency varies by usage, typically ranging from 2 to 4 messages per ride.
Note: Certain transactional or legally required communications (e.g., ride confirmations, payment receipts) may still be sent even after opting out.

Questions?

If you have any questions about these Terms & Conditions, please contact us: